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  • How long does the decluttering process usually take?
    The time it takes to declutter a room will vary depending on how big the room is and how cluttered it is. Generally speaking, one four hour session is enough to declutter and organise one standard sized room such as a kitchen or bedroom. Very often we can achieve more than this in a session, sometimes it does take longer if the room is very cluttered or very large. If you are aiming to declutter and organise multiple rooms, we suggest we visit first or have a zoom call so that we can give you an idea of how long it might take.
  • Will you take my rubbish away for me?
    Unfortunately we do not have the facilities to deal with a large amount of rubbish although we can help you sort and organise it and can suggest different ways for you to dispose of it from charities who will collect it to council tips. We are happy to take up to a carload to a charity shop for you.
  • What if I need to cancel?
    If you need to cancel or rearrange a session we do ask for a minimum of 48 hours notice please. For cancellations made without 48 hours notice we reserve the right to make a charge. If you are ill or there is some other urgent reason why you need to cancel then please let us know.
  • Will you buy or sell my unwanted items for me?
    We can certainly advise on the best ways to dispose of your unwanted items including how to donate or sell them but we won't buy them from you ourselves. We don't offer a selling service but we may be able to put you in touch with other people who offer this, for example dress agencies.
  • How much does decluttering cost?
    For decluttering and organising, we charge £250 for a minimum of four hours, with both of us onsite. In other words, 8 "woman hours" of time. ​ f you would like an estimate of how long it might take to declutter your house, photos are useful and/or we can arrange a zoom or facetime call. For anything more complex, we offer the option of a free online consultation via Zoom/WhatsApp/Facetime so that we can give you a more accurate quotation. If you would prefer us to visit in person the cost of this is £25 which is refundable against any future booking. If you'd like a quotation for home staging, the best thing to do is get in touch to organise a consultation, following which we can provide you with a quote.
  • I want you to declutter my friends/Mums/Boyfriends house - will you?
    We certainly can but only if they want us to! Decluttering and organising is always done with the full co-operation and consent of the client. If someone has concerns about the process we are of course very happy to talk to them but the final decision must always be theirs.
  • What happens if you find something valuable?
    If we find something which we believe to be valuable we will let you know straightaway. However we are not professional valuers. If you wish we can assist you with the process of having items valued by an appropriate expert and this may help you decide what you would like to do. If you decide to sell a valuable item we can also provide advice about how to do this. Clients often ask us if we would like items they do not want, and while we appreciate the gesture we can't accept gifts of your unwanted items, no matter how small.
  • Do you offer a cleaning service?
    We find that a lot of cleaning can be accomplished as we declutter - for example we are happy to wipe a shelf down before replacing items on it. And of course decluttering a room makes cleaning it afterwards a great deal easier to do. However we believe that we offer something different to a straightforward cleaning company. If you simply want someone to come in do a deep clean of a property we can recommend other companies to help you with this.
  • Will you make me throw everything away?
    No, we understand that your belongings are precious to you and will always respect this. The final decision on what to keep and what to sell or dispose of will always be yours. However as part of the process of decluttering we will work with you to identify items which you might be able to give away, sell, or repurpose, and we can also offer advice and support on how to do this.
  • What happens after you leave?
    We understand that decluttering and organising a space is just the start of a process and that keeping on top of things afterwards can sometimes be a challenge. We are always happy to come back and help you make any changes necessary to make things work better for you, and to keep in touch with you by phone and email if you wish to see how things are going and make suggestions for next steps.
  • Do I need to be here when you come?
    Yes, we think it is vitally important that our clients are part of the decluttering and organising process. Our goal is to work closely alongside you and help you to make decisions about what to keep, what to remove, and how the decluttered space will look. Therefore your involvement is essential to ensure the final result meets your needs. Some clients prefer to just let us get on with the decluttering while they remain close by - for example if they are working from home.
  • How does a decluttering session work?
    When you book a decluttering or organising session with us, you are booking four hours of our time, with both of us. In effect that is 8 man hours (or should we say woman hours?) of time. Experience tells is that this is most effective way for us to work. The first thing we will do is ask you to show us around, tell us what you are hoping to achieve and where the main problem areas are. We will then work with you to declutter, sort and organise as much as we can during the session, always aiming to leave it tidy.
  • Do I need to tidy up before you come?
    Not at all - we would like to see your home "as it is" and understand exactly how you use the space and how you would like to improve it. No matter how messy or cluttered it is, we really don't care and will never be judgemental.
  • How do you take payments?
    We will invoice you after completion of a job, and prefer payment by BACs. However a cheque or cash is also acceptable. For staging jobs we will require a payment on account for purchasing items on your behalf, and payment in advance where furniture is being hired.
  • What experience do you have?
    Since setting up New Leaves in 2015 we have worked with clients on a variety of decluttering, organising, and home styling assignments. Prior to this we both gained considerable experience of working in professional roles in major organisations, setting up and running our own businesses, managing our own households and busy lives, moving home (Claire moved house ten times in as many years!) and buying and selling property. We also bring skills and experience which help us with the more personal side of the business - Claire is a qualified hypnotherapist and Sue has experience in coaching. This helps us work sympathetically with our clients during what can sometimes be a stressful process
  • What are your normal working hours?
    A session is normally a minimum of four hours. We find that four hours is enough time for us to be able to really make a difference while being manageable both for us and for our clients. We work Monday-Friday, unfortunately we are unable to offer weekend sessions. A typical working day for us would mean starting at 10.00 (allowing time for us to travel to your home) and completion by 2.00. However we can be flexible with our start and finish times. We don't generally stop for lunch although we might take a short break for some fresh air and we do appreciate the odd cup of tea! We understand that you may need to take regular breaks during this time. For house moves and home staging we will typically work a longer day and our fees are adjusted pro rata.
  • Are you insured?
    Yes we carry full professional insurance including public liability.
  • What areas do you cover?
    We both live in or near Bourton on the Water in the Cotswolds and are happy to travel up to 20 miles in any direction at no additional cost to you. Further afield, a mileage charge will be made. We cover Bourton on the Water, Cheltenham, Gloucester, Northleach, Stow on the Wold, Moreton in Marsh, Chipping Campden, Broadway, Chipping Norton, Cirencester, Burford, Witney, Carterton, Fairford, Lechlade, and all surrounding villages.
  • Is your service confidential?
    Yes you can rest assured that all our services are completely confidential. We will only take and publish photographs with your express permission.
  • Is home staging worth the money?
    We believe that home staging helps you to sell your property more quickly, and for a higher price. This is because, by presenting it at its best, it appeals to more buyers, and makes it easier for them to imagine living there. You can think of home staging as an investment - yes there is a small outlay upfront, but you would expect to more than recoup this investment in the final sale price or valuation. Obviously, dropping the price of a property is also an option, but this can actually reduce buyer interest as it makes it seem as if there is something wrong with it. Reducing the price can actually cost you more than staging it.
  • What is the process for staging my own house that I am still living in?
    For properties that are still being lived in, the process is slightly different. The first step is a no obligation chat to discuss what you are looking for, again photos or a video call can be very useful. We then come and carry out a full home staging survey, where we visit your home, make lots of notes and take photos. Following this visit, we then send you a detailed report setting out our recommendations. The fee for this is £150 including our time and travel, and the report is yours to keep whether you decide to use our services or not. If you would like us to go ahead and help you stage the property for you, we would then provide a more detailed proposal setting out what exactly what we would be doing and how much this would cost. Staging a "lived in" home may involve any or all of the following - decluttering rooms, rearranging your existing furniture and accessories, organising any decorating and/or repairs, organising any deep cleaning or gardening needed, as well as sourcing and shopping for any new furniture, art work or accessories that we may recommend. Depending on how much needs to be done, this process could take anything from a day to several weeks. If we do recommend buying any new items for your home, we will agree a budget with you beforehand, and receipts will be kept and given to you. Items purchased for you are supplied at cost - we only charge for our time in deciding what to buy and shopping for them, there is no mark up on what is supplied. Because you are still living in the property, any item purchased for staging would be yours to keep once the property is sold. Sorry but we do not loan or rent items for staging properties that are still occupied. The final step is styling your home and working with your estate agents professional photographer to make sure that it looks its absolute best on the day.
  • How much does home staging cost?
    The cost of home staging varies according to the type and size of the property, location and access (e.g is it upstairs? is there parking?) and whether it is empty or occupied. If you would like a ball part estimate, please contact us with more information about the property and a photo and floor plan if you have one.
  • What is the process for staging an empty property?
    For empty properties we are usually able to give you a rough estimate of the price based on photos and a floor plan. In order to give an accurate quote however, we do need to visit the property to check measurements and access. The fee for this is £50, this includes our time plus reasonable travel. Once you accept our quotation, we arrange delivery and installation, normally within 1-2 weeks. The minimum hire period is 6 weeks, this can be extended by arrangement although we find this is usually not necessary. Once the property is sold, or the hire period expires, we then come and pack everything away again and arrange collection.

Have more questions? No problem! Just contact us using the form below. 

How does a decluttering session work?
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