Question 1

What are your normal working hours?

Accepted Answer

Our sessions are typically a minimum of four hours, which we find is enough time to make a significant difference while being manageable for both us and our clients. We work Monday to Friday and do not offer weekend sessions. A typical working day starts at 10:00 AM (allowing time for travel) and ends by 2:00 PM. However, we can be flexible with our start and finish times. We don't generally stop for lunch but may take a short break for fresh air and appreciate the occasional cup of tea! We understand that you may need regular breaks. For house moves and home staging, we typically work longer days, and our fees are adjusted accordingly.

Question 2

What areas do you cover?

Accepted Answer

We both live in or near Bourton on the Water in the Cotswolds and are happy to travel up to 20 miles in any direction at no additional cost to you. Further afield, a mileage charge will be made. 
 
We cover Bourton on the Water, Cheltenham, Gloucester, Northleach, Stow on the Wold, Moreton in Marsh, Chipping Campden, Broadway, Chipping Norton, Cirencester, Burford, Witney, Carterton, Fairford, Lechlade, and all surrounding villages.

Question 3

What experience do you have?

Accepted Answer

Since setting up New Leaves in 2015 we have worked with clients on a variety of decluttering, organising, and home styling assignments.
 
Prior to this we both gained considerable experience of working in professional roles in major organisations, setting up and running our own businesses, managing our own households and busy lives, moving home (Claire moved house ten times in as many years!) and buying and selling property.
 
We also bring skills and experience which help us with the more personal side of the business - Claire is a qualified hypnotherapist and Sue has experience in coaching. This helps us work sympathetically with our clients during what can sometimes be a stressful process

Question 4

Are you insured?

Accepted Answer

Yes we carry full professional insurance including public liability.

Question 5

Is your service confidential?

Accepted Answer

Yes you can rest assured that all our services are completely confidential.

We will only take and publish photographs with your express permission.

Question 6

How do you take payments?

Accepted Answer

We will invoice you after completion of a job, and prefer payment by BACs. However a cheque or cash is also acceptable.

For staging jobs we will require a payment on account for purchasing items on your behalf, and payment in advance where furniture is being hired.